Work Order Line – 360-676-9839
Our friendly and dedicated maintenance staff take pride in providing our residents with safe well-maintained housing. Our normal hours of operation are Monday through Friday, 7:30 a.m. – 4:30 p.m. (excluding holidays). If you require Maintenance to service your unit, please call our work order line at 360-676-6893 and PRESS 1 to reach the maintenance Work Order Line.
For all Maintenance Requests, during business hours of 7:30am – 4:30pm, you will be prompted to provide the following information:
· Your name and phone number
· Your address (including apartment #)
· Permission to enter (Do maintenance workers have your permission to enter if you are away?)
· State your maintenance request?
We answer maintenance requests in the order they are received and based on priority.
For after-hour requests you will have a choice of leaving a Work Order Request on voicemail or speaking with an on-call maintenance technician if you believe the request to be an emergency.
Please Note: For purposes of classifying work orders, Emergency Maintenance Requests are those that involve conditions that pose a significant risk to residents or facilities, if not addressed immediately. Examples of Emergency Work Orders include: broken water pipe spraying, broken window, entry door lock broken, faulty fire alarm, etc. Non-emergency work orders called in on the emergency work order lines will be designated as Routine Maintenance Requests.
In the event of a non-maintenance emergency involving fire, medical, crime or a public safety matter, call 9-1-1 for emergency services.