Maintenance Requests

Work Order Line – 360-676-6893

 

Our friendly and dedicated maintenance staff take pride in providing our residents with safe well-maintained housing.  Our normal hours of operation are Monday through Friday, 7:30 a.m. – 4:30 p.m. (excluding holidays).  If you require Maintenance to service your unit, please call our work order line at 360-676-6893 and PRESS 1 to reach the maintenance Work Order Line. 

For all Maintenance Requests, during business hours of 7:30am – 4:30pm, you will be prompted to provide the following information:

·       Your name and phone number

·       Your address (including apartment #)

·       Permission to enter (Do maintenance workers have your permission to enter if you are away?)

·       State your maintenance request?

We answer maintenance requests in the order they are received and based on priority.

For after-hour requests you will have a choice of leaving a Work Order Request on voicemail or speaking with an on-call maintenance technician if you believe the request to be an emergency.  

Please Note:  For purposes of classifying work orders, Emergency Maintenance Requests are those that involve conditions that pose a significant risk to residents or facilities, if not addressed immediately.  Examples of Emergency Work Orders include: broken water pipe spraying, broken window, entry door lock broken, faulty fire alarm, etc.  Non-emergency work orders called in on the emergency work order lines will be designated as Routine Maintenance Requests.

 

In the event of a non-maintenance emergency involving fire, medical, crime or a public safety matter, call 9-1-1 for emergency services.